Background
The Highway 17 Express Bus Service runs between San Jose and Downtown Santa Cruz via Interstate 280, Interstate 880, and Highway 17.
The service is a joint effort between Santa Cruz METRO (who operates the buses), the Santa Clara Valley Transportation Authority (VTA), and Amtrak California (a.k.a. Caltrans Division of Rail).
You can reach Santa Cruz METRO Customer Service by calling (831)425-8600.
Who’s Responsible For the Highway 17 Express Buses?
Alex Clifford, Chief Executive Officer Santa Cruz Metropolitan Transit District 370 Encinal Street, Suite 100 Santa Cruz, CA 95060 phone (831)426-6080 Evelynn Tran, General Manager Santa Clara Valley Transportation Authority 3331 N. First Street, Building B San Jose, CA 95134-1906 phone (408)321-5559 fax (408)955-0891 Bruce Roberts, Division Chief Division of Rail and Mass Transportation California Department of Transportation P.O. Box 942873 Sacramento, CA 94273-0001
Instructions For Sending Correspondence
Make sure to send copies of correspondence to all parties listed above. This ensures they all know about your compliment or complaint at the same time.
This is in addition to sending copies of your correspondence to VTA Customer Service and Santa Cruz METRO Customer Service.
Also, please make sure to send a copy of your letter to the Silicon Valley Transit Users as well.
the highway 17 almost always run late! The last bus from diridon station should not be late! I take another bus from Santa Cruz metro station after taking the highway 17 and I keep missing the bus because the highway 17 comes late. What happens if my phone is dead and I’m unable to Uber? Or I don’t have enough funds to Uber? Then what? Please do better! Unacceptable!
Shanice:
Sorry to hear about your experiences with the Highway 17 bus from Diridon. Especially on the last bus for the night.
Have you also contacted Santa Cruz Metro about this? If not, contact them at (831)425-8600 from 8am-5pm weekdays. Here’s their Customer Service page:
https://scmtd.com/en/fares/customer-service
Please let us know what METRO Customer Service tells you in response.
Eugene Bradley
Founder & CEO, Silicon Valley Transit Users
The driver of bus 2307 apparently needs to acquire some backbone because she listened to every sob story that several patrons decided to recite to her…which led to our bus being 20 minutes late out of diridon. Apparently no one ever taught her to say “no.” This is absolutely unacceptable and unprofessional. I will likely start using Greyhound to get from Berkeley to Santa Cruz because episodes such as this are becoming all too frequent.